Name, nature and purpose of the processing operation
Chatchamp is a conversational commerce SaaS that enables businesses to use chatbots to increase conversion. With Chatchamp, businesses can automate dialogs using chatbots to sell products and generate leads. To this end, we store relevant data to enable our customers to send personalized messages to their (potential) customers. The messages may include recommendations for products, questions about customer preferences and product feedback.
The processing is of the following nature: collecting, recording, organizing, arranging, storing, retrieving, querying, using, deleting data.
Affected persons or groups of persons
| Group | Description |
|---|---|
| User | means any person whom a Customer may contact via Website Chat, generally a Website Visitor, even more generally a consumer. |
| Customer | is a user of our platform, usually an employee of our client. |
Data concerned or data categories of the persons mentioned
User Data
| Name | Source | Reason | Optional | Anonymized |
|---|---|---|---|---|
| Generated User ID | Chatchamp | To send messages to the user | No | No |
| User Attributes | User | Creating product recommendations | Yes | No |
| Email Address | User | Sending of information after the chat usage | Yes | No |